Treat your Customers

Treat your Customers

Thirty Lessons on Service and Sales That I Learned at My Family's Dairy Queen Store

Book - 2006
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Grand Central Pub
A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's Dairy Queen(R) store

Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his family's Dairy Queen(R) store.

Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back.

Baker & Taylor
A successful corporate executive shares a series of winning strategies for enhancing sales, motivating employees, and promoting customer service that draws analogies between rules learned from working at his family's Dairy Queen franchise and such key lessons as "Know Your Customers," "Integrity is priceless," and "Know What You're Selling." 50,000 first printing.

HARPERCOLL
A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's Dairy Queen(R) store

Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his family's Dairy Queen(R) store.

Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back.

Publisher: New York, N.Y. : Hyperion, c2006
Edition: 1st ed
ISBN: 9781401301989
1401301983
Characteristics: viii, 152 p. ; 20 cm

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