Talking to Crazy

Talking to Crazy

How to Deal With the Irrational and Impossible People in your Life

eBook - 2015
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American Management Association
As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can’t simply argue it away. The key to handling irrational people is to learn to lean into the crazy—to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally.

“Finally! The book that helps you deal with irrational, impossible people.” —Oprah’s Book Club 2.0

Let’s face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what’s the solution? How do you talk to someone who’s out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears?

In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all—the downright irrational.

As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can’t simply argue it away. The key to handling irrational people is to learn to lean into the crazy—to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals:

    • Why people act the way they do
    • How instinctive responses can exacerbate the situation—and what to do instead
    • When to confront a problem and when to walk away
    • How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll
    • And much more

    You can’t reason with unreasonable people—but you can reach them. This powerful and practical book shows you how.



    Baker
    & Taylor

    Teaches readers how to handle irrational people by channeling empathy. By the author of Get Out of Your Own Way and Just Listen.

Publisher: New York : American Management Association, [2015]
ISBN: 9780814436370
0814436374
Branch Call Number: E-BOOK
Characteristics: 1 online resource

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